E commerce businesses rely on efficient delivery services to fulfill orders and satisfy customer expectations. However, they often face numerous challenges when a customer provides incorrect or invalid phone numbers during order placement. This issue prevents delivery agents from contacting customers to arrange successful delivery schedules. This is where implementing solutions like integrating phone number verification APIs comes into play and mitigates such challenges. The Phone validator for e-commerce, like Numverify, verifies the accuracy and validity of customer-provided phone numbers in real-time to ensure the right delivery of the orders.
This case study will provide detailed information to enterprise business development management specialists on how a phone validator for e commerce firms significantly improves order accuracies. Let’s get started!
Table of Contents
Numverify’s Impact on a Medium-Sized Enterprise
A medium-sized enterprise faced several challenges with wrong phone numbers. Here are some of the key issues or challenges:
- Failed Deliveries: Failed Deliveries: Incorrect phone numbers lead to failed delivery attempts by agents. It frustrated the customers and delayed the fulfillment of orders for e-commerce businesses.
- Reduced Order Completion Rates: Invalid phone numbers created communication difficulties between agents and customers. It led to order cancellation, which impacted the enterprise’s overall sales figures.
- Increased Customer Service Workload: Invalid phone numbers increased the number of customer inquiries and complaints about customer order delays or failed deliveries. It leads the customer service team to surpass the capacity to handle queries efficiently.
- Negative Customer Experience: Detecting invalid phone numbers of customers while deliveries caused inconvenience to customers. It created dissatisfaction among the customer base.
How Does Phone validator for e-commerce Provide Solutions to the Medium-Sized Enterprises?
Reliable phone validation provided a multitude of solutions to medium-sized enterprises. It helped medium-sized enterprises with the following:
Improve Customer Experience
Real time phone validation of customer data builds trust and fosters positive customer relationships. It ensures customers receive timely order confirmations and shipping updates.
Streamlined Operations
Phone validation helps maintain a clean customer database. It ensures a smoother order fulfillment process, faster delivery times, and minimum resource wastage on redeliveries, refunds, and customer service interventions.
Boosted Sales and Revenue Potential
Phone number validation process offers a smooth checkout process, which minimizes cart abandonment rates. It increases the rate of conversion of leads into paying customers.
Also read: Best Practices for E-Commerce in 2024 Regarding Phone Number Verification
Choosing Phone Number Verification API – Numverify
Numverify, a real-time REST application programming interface, provides phone number validation and free number lookup services globally.
The API validates active phone numbers upon entry into your system, keeping the enterprise’s user database clean. It ensures that only valid leads are captured and there is no risk of any fraudulent transactions. The phone verification API validates:
- International Phone Numbers: The API verify phone numbers for around 232 countries.
- National Numbers: The API provides an additional 2-digit country code parameter to validate local phone numbers.
- Geographic Data: The API delivers geographic data of the country and its location with an API request.
- Carrier Details: The API provides carrier information to legitimize the customers.
- Line Type Detection: The API verifies the line type to reduce the chances of undelivered text messages.
Premium Features of Numverify
- Validation and Phone Number Lookup: The phone number validation tool identifies national and international phone numbers by passing them into the request URL.
- Updated Numbering Plans: The free phone validation tool is powered by regularly updated international phone numbering plans.
- 256 Bit HTTPS: The phone validator API encrypts datastreams via industry-standard HTTPS to ensure data security.
- Simple & Secure API: The API has an easy-to-integrate URL structure that delivers the data in lightweight JSON format.
- Interactive Documentation: The API offers interactive documentation. You can check the code examples for easy integration of the API into your systems.
- Extended Usage Statistics: The phone validation API gives you insights into API usage on a daily or monthly basis. It also notifies you when your usage is running low so that you have continuous service availability.
- World Class Tech Support: The technical support team is dedicated to assisting you throughout the API integration process, providing comprehensive guidance and information whenever you need it.
- Easy on Budget: The API offers the real time validation of 1000 phone number verification with the free plan. You can upgrade your plan to a basic, professional, and enterprise plan as per your needs.
The comprehensive features, easy API integration, cost-effectiveness, and scalability make Numverify stand out as a preferred choice for phone number validation services.
Integrating Numverify API into E-commerce Businesses
The Numverify API can be integrated into an e-commerce enterprise’s existing system through step by step process:
1: Sign Up for an account on Numverify’s official website: https://numverify.com/
2: Each user is assigned an API key after signing up for making API requests.
3: Authenticate Numverify API with the access key.
http://apilayer.net/api/validate?access_key=YOUR_ACCESS_KEY
Step 4: Make your first API Request call.
http://apilayer.net/api/validate
? access_key = YOUR_ACCESS_KEY
& number = 14158586273
Step 5: The API will return the response in JSON format.
{
“valid”: true,
“number”: “14158586273”,
“local_format”: “4158586273”,
“international_format”: “+14158586273”,
“country_prefix”: “+1”,
“country_code”: “US”,
“country_name”: “United States of America”,
“location”: “Novato”,
“carrier”: “AT&T Mobility LLC”,
“line_type”: “mobile”
}
Step 6: For a failed query, the API returns the following error code.
{
“success”: false,
“error”: {
“code”: 210,
“type”: “no_phone_number_provided”,
“info”: “Please specify a phone number. [Example: 14158586273]”
}
}
Numverify API Integration Benefits to an E-commerce Business
Numverify’s API integration presented a compelling solution for e-commerce businesses. It streamlined operations, enhanced customer experience, and helped enterprises achieve greater success in the competitive market.
Improved Order Accuracy
Numverify is the most powerful tool for phone verification. The API integration of the existing e-commerce system reduced instances of failed deliveries and order inaccuracies. It streamlined the order fulfillment process and reduced the risks in delivery logistics by verifying each phone number at the point of order entry.
Efficient Logistics and Delivery Management
The implementation of API into existing system has lead agents to reach customers more effectively by providing geographical data. It has reduced delivery times and improved service reliability and customer satisfaction.
Reduction in Operational Costs
Incorrect phone numbers provided by customers in the existing system led to failed deliveries, increasing operational costs. Integrating Numverify into the system has minimized resource wastage and enhanced profitability.
Customer Satisfaction and Retention
An accurate customer database improves communication and service reliability for e-commerce businesses. It has led customers to receive delivery updates and notifications about their orders. This positive experience has increased customer retention rates, eventually increasing market competitiveness.
Concerns of the E-Commerce Business about Switching to Numverify
Initially, the e-commerce business had several concerns about switching to Numverify, which included:
- Fear of Technical Challenges: The business development management specialists had concerns regarding the implementation of API integration, which might disrupt the operations of the existing system.
- Data Security Concerns: The business development management specialists were wary of the potential risks associated with storing and retrieving sensitive customer information. Would it comply with relevant data protection regulations?
- Service Reliability: The business development management specialists were concerned regarding potential downtime or performance issues with Numverify’s API integration. Would it lead to disruptions in their service and impact the customer experience?
Smooth Transition To Numverify API Integration to the Existing System
The transition to Numverify was managed with a phased integration approach to minimize disruption to the overall operations. The interactive documentation had all the code examples for developers to easily integrate the API into the existing system. Apart from this, the support system provided by Numverify remained actively active for assistance throughout the transition period.
Conclusion
Incorrect or invalid phone number details impact operational efficiencies within enterprises. Therefore, various free phone validation tools like Numverify can address these challenges in enterprises with phone number validation services. These services offer real time phone number verification and bulk phone number validation to improve e commerce order accuracy and enhance customer satisfaction. Moreover, integrating Numverify is a strategic move for an e commerce business. Phone validator for e-commerce, Numverify has successfully provided solutions for companies such as Business.com, Zoho, Lightspeed, Huawei, HomeAdvisor, and Sproxil to streamline processes, optimize logistics, and ensure seamless communication with customers throughout the fulfillment cycle.
FAQs
What is a phone validator?
A phone validator verifies the accuracy and validity of the phone numbers in real time to ensure that phone number information is correct and reliable. Phone number validator tools such as Numverify prevent issues of communication failure and delivery delays in e-commerce businesses.
How do you check phone validity?
You can check phone validity by integrating a phone number validator API or using verification tools.
How do I start using Numverify API?
You can get started with account creation on Numverify to get the API key. The API key authenticates your requests to the Numverify endpoint and verifies the phone number you want to authenticate. The API sends the response, such as country code, country name, location, and more, in a JSON format.
What are the best practices for using Numverify API securely?
The best practices for using Numverify API securely involves USING HTTPS for making API requests, keeping API key secure like passwords, validating user input, adhering to rate limits guidelines provided by Numverify, and implementing robust error handling in applications.
Can Numverify validate phone numbers globally?
Yes, Numverify validates phone numbers globally for around 232 countries.
What kind of support is available for Numverify users?
Numverify provides interactive documentation, 24-hour support channels, and community forums for users and developers.
